We are committed to providing quality service at all times, so if you have a problem with our services we would like to know about it.
Lets work it out together
We're keen to resolve things and have a simple but effective process you can use.
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We will act straight away.
If we have let you down in some way please get in touch and tell us what has happened and what you would like us to do about it. It usually helps if you can provide background information or documents that explain things.
You can contact us any way you prefer. Often a quick chat on the phone is all it takes to fix things - or you can simply fill out a complaints form and return it to us.
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We will keep you informed.
We will try and sort the problem out straight away. However if we need longer we will let you know and will keep you informed every step of the way. Afterwards we will check that you are satisfied with the outcome.
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If we can't resolve the issue together
If after working together to solve the issue you are still not happy with the outcome, you can then contact the Ombudsmen. The Ombudsmen is independent and provides a free service, but they do ask that you try to work things out before you contact them.
How to get in touch with us
If you have a problem with our services please call us free on 0800 426 5169 (7.30am – 5.30pm Monday – Friday) or talk to the staff at any of our service centres:
- Helensville – Commercial Road, Helensville
- Huapai – State Highway 16, Kumeu
- Orewa Head office – Centreway Road, Orewa
- Warkworth – Baxter Street, Warkworth
- Whangaparaoa Library & Service Centre – Town Centre, Whangaparaoa
Or if you prefer you can email or write to us:
Manager – Customer Services
Rodney District Council
Private Bag 500
Orewa 0946
Email: customerservice@rodney.govt.nz
Office of the Ombudsmen
PO Box 1960, Auckland
Tel: (09) 379 6103 / After Hours: 0800 802 602
Fax: (09) 377 6537
Email: complaint@ombudsmen.parliment.nz
www.ombudsmen.govt.nz