Volumetric Wastewater Charging
Volumetric charging is a better, fairer way of charging for our wastewater service. Instead of charging you a flat fee, regardless of how much or how little you use, where we are able we will now charge you based on your metered water consumption. But not all properties qualify. Find out who does, more about volumetric charging and your options here.
What is Volumetric Charging?
Volumetric charging estimates the volume of wastewater each household puts into the council sewerage system. For those customers connected to a Council water system, the estimation is based on your metered input water consumption and assumes that 80% of the water you consume will go out as wastewater. For more information on volumetric charging, please read our frequently asked questions.. You can read our Wastewater Services Terms of Supply here.
What is Wastewater?
Wastewater is water that has been used for washing, flushing, or in a manufacturing process, and therefore contains waste products (sewerage). The council ensures that all sanitary wastes generated in the district are collected and disposed of in an efficient and sustainable manner by public or private wastewater systems.
Connection to the wastewater sewer system
Please read the information sheet and complete the application form to connect to the council wastewater system.
Report a wastewater problem
Contact us to report a wastewater problem with a public wastewater structure (such as leaks, smells, blockages etc).
Related Links:
A Guide to the Management of your On-Site Wastewater System 
Information sheet
Application form for connection