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We are committed to providing quality service at all times. If we have let
you down in some way please get in touch with us.
If you wish to make a complaint you can contact us in the following ways:
If you have a problem with our services you can complete a
complaint form
 (143k).
Once completed this can be faxed to (09) 426 0721 or posted to the address below.
You can call us on 0800
426 5169 (7.30am – 5.30pm Monday – Friday) or talk to the staff at any of our service centres:
- Helensville – Commercial Road, Helensville
- Huapai – State Highway 16, Kumeu
- Orewa Head office – Centreway Road, Orewa
- Warkworth – Baxter Street, Warkworth
- Whangaparaoa Library & Service Centre – Town Centre, Whangaparaoa
Or you may prefer to send us an email:customerservice@rodney.govt.nz; or
write to us:
Manager – Customer Services
Rodney District Council
Private Bag 500
Orewa 0946
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We will act straight away.
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We will keep you informed. We will try and sort the
problem out straight away, however if we need longer we will let you know
and will keep you informed every step of the way. Afterwards we will check
that you are satisfied with the outcome.
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If after working
together to solve the issue you are still not happy with the outcome, you can
then contact the Ombudsmen. The Ombudsmen is independent and provides a
free service, but they do ask that you try to work things out before you contact
them.
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